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The following is a compilation of questions that have come up related to our courses. Not every question asked is listed here, and not every question you may have is answered here. Take a look and if you still have questions, feel free to contact us by using the "contact us" option at the bottom of the page.


How will I receive course updates?

Our primary form of communication is through automated emails for each course. Ensuring your email address is correct makes communications and email updates go smoothly. Also, when registering for a course, make sure to enter the best phone you can be reached just in case we need to contact you last minute due to an email not working.


I tried registering for the course and it my payment was denied. What do I do?

Unfortunately, depending on how you look at it, this sometimes is an issue that comes up during the registration process. We find that 99% of the time a simple phone call to your bank will clear up this issue. The banks' anti-fraud algorithms often will trigger and lock down your account due to a payment outside the "norm" or above a certain dollar amount. Again, a quick call to your credit card company will clear this up. While a slight inconvenience, no one wants to fall victim to identity theft - the banks are just doing their job. 


Is the course book included with the cost of the class?

The course material is included with the cost of the course. Twin Oaks Anesthesia will provide you with a PDF copy of recommended reading via an email link thirty to forty-five days prior to the course. Please note that the recommended reading is a PDF version of our popular iBook and is meant to be read prior to the course. The information within does not follow order the course presentation, but is meant to provide attendees with fundamentals related to the course as well as additional related information as it pertains to the course topics covered. Twin Oaks Anesthesia is proud to be part of the Go Green initiative and offers a digital course book while lessoning our carbon footprint during the process of providing education across the country. Additionally, we have partnered with a third-party printer that will print and ship a copy of the recommended reading directly to you for an additional cost. 


Can I get a hard copy of the course book?

Yes. Once you have registered for one of our courses, you will receive a series of emails related to the course. Thirty to forty-five days prior to the course you will receive an email with a link to not only the digital copy of the course material, but a link to a third-party printer that will print and ship the course book to you for and additional fee. Twin Oaks Anesthesia is not affiliated with the printer, nor receives any monies from the purchase of the hard copy book. We wanted to Go Green and provide a digital copy of the course material, but also offer an option of having a hard copy for individuals that wanted one.


Who files my continuing education credits?

We do! As part of the registration process, we capture your name as it is associated with your AANA number, your email address, and your AANA number. Once the course is completed we file your CEs with the AANA within five (5) business days. 


Will I receive a Certificate of Attendance?

Yes. As part of the registration process, we capture your name as it is associated with your AANA number, your email address, and your AANA number. Once the course is completed we send a PDF Certificate of Attendance directly to you via the email address you provide within five (5) business days.


Can I transfer to another class?

Yes at no additional cost. Something come up and can't make it to a course for which you registered? Not a problem. Simply contact us and let us know that you need to transfer and which course you would like to attend, and we will make the switch for you. Please note that transfers are dependent on availability.


What if I have to cancel and need a refund?

We understand that sometimes life happens. Per our cancellation and refund policy, any refund requests prior to 30 days of the scheduled course may be subject to a 10% refund fee. Any cancellations and refund requests made within 30 days of the scheduled course will be subject to a 50% refund fee. That said, each situation is taken into consideration on a case-by-case basis. Our goal is to provide everyone with a positive experience period. We will do our best to meet your needs and take into account your unique situation.


Do you have a list of recommended reading material in preparation for the course?

We do! Twin Oaks Anesthesia has compiled some articles of interest on our Pinterest Page and is working on developing a resource page of videos right here on our website.  We also recommend considering our iBook as a possible resource also offered through our website. It is the same material we offer at our courses, but with so much more! With the magic and power of Mac systems, the iBook has videos embedded in the book as well as practice sections and interactive photos to assist you with learning the material or simply having as a quick reference. Check it out!


What should I bring to the class?

Put simply... bring appropriate materials that work with your learning style. You will have the digital copy of the course material, so bringing your favorite mobile device or laptop would be recommended. Also, being able to take some notes is important whether you do that on your iPad/tablet, laptop, or a notepad is up to you. Again, it's all about your learning style and what will help the information stick for you.


Have a question that is not here?

If you have question that is not listed here, simply use the contact us button and ask! We are here to help and will continue to compile a list of questions that are relevant to our courses.