FAQs

How will I receive course updates?

Course updates and important communications are primarily sent via automated email. To ensure you receive all relevant information, please verify that your email address is entered correctly during registration. Additionally, we recommend providing a reliable phone number in case we need to reach you urgently due to email delivery issues.

What should I do if my payment is declined during registration?

Payment issues can occasionally arise due to security protocols set by your bank. In most cases, a quick call to your bank or credit card provider will resolve the problem. These safeguards are designed to prevent fraud and protect your financial security, especially with transactions that are out of the ordinary or over a certain threshold.

Is the course book included in the registration fee?

Yes, course materials are included with your registration. You will receive a PDF version of the recommended reading approximately 30 to 45 days prior to the course via email. While the content does not follow the exact sequence of the live presentation, it provides a solid foundation and additional context to support your learning. In support of sustainability, we provide course materials digitally. However, if you prefer a printed version, we offer the option to purchase a hard copy through a third-party printing service (additional cost applies). Please note that Twin Oaks Anesthesia is not affiliated with the printer and does not profit from these orders.  

Who submits my continuing education credits?

We do. As part of the registration process, we collect your full name, email address, and AANA number. After you complete the course, we submit your CE credits directly to the AANA within five (5) business days. 

Will I receive a Certificate of Attendance?

Yes. A PDF certificate will be emailed to you within five (5) business days of course completion, using the contact information provided at registration.

What should I bring to the class?

We recommend bringing any materials that support your personal learning style. A laptop or tablet is ideal for viewing the digital course materials and taking notes. Whether you prefer digital tools or traditional pen and paper, choose what helps you engage and retain the content best. Also a sweater or sweatshirt would be helpul if you tend to get cold in air conditioned spaces.

Still have questions?

If your question isn’t addressed here, please click the "Contact Us" button at the bottom of the page. We're happy to assist and regularly update our FAQs to better serve our participants.